Simple From Day One

Getting started with Tidal Wave takes one conversation. From there, we handle the supply so you can focus on what matters.

01

Needs Assessment

We start with a quick conversation about your operation — what you're washing, how often, what machines you're running, what you're currently spending, and what's not working. No long onboarding forms. Just a direct conversation with someone who understands institutional laundry.

Takes about 20 minutes. Can happen by phone, email, or in person.
02

Custom Supply Plan

Based on your assessment, we build a tailored supply program — specific products, volumes, delivery frequency, and pricing. No templates, no one-size-fits-all catalog. Your plan is designed for your operation and your budget.

Pricing is locked in for the contract term. No surprise increases mid-season.

03

Onboarding & First Delivery

We provide product information, SDS documentation, and recommended usage guidelines for your staff. Your first delivery arrives on a confirmed schedule. Your account manager walks you through the process and makes sure everything is right.

04

Ongoing Partnership

Regular deliveries on your schedule. Quarterly check-ins to review performance and adjust as your needs change. One account manager who knows your operation and picks up when you call.

Auto-Replenishment
Set a par level — we ship when you run low.
Emergency Orders
Mid-season emergency? We have a plan for that.
Quarterly Reviews
We check in, adjust, and improve every quarter.
Easy Ordering
Phone, email, or portal — whatever works for you.
Ready to Get Started?

Step one is just a conversation. We'll take it from there.